Responsibilities

• • Provide IT operational support to users; 
  • Install, maintain, upgrade and repair computer hardware, software and other ICT equipment.
  • Provide technical support to users on issues related to systems software and hardware.
  • Resolve, close out/escalate all assigned help desk tickets within SLA.
  • Resolve Local Area Networks (LAN), Wide Area Networks (WAN), CCTV, Table Phone and other ICT infrastructures problem.
  • Accountable for receiving and safe keep of ICT materials

Skills/Experience

• Minimum requirement of a 2nd Class Honours Bachelor’s degree in Computer Engineering, Computer Science, Electronics Engineering or related discipline.
• At least 2-years experience working in an ICT environment, providing Technical Support for Microsoft Windows technologies, computers and networks. Ability to maintain strict confidentiality

• Great interpersonal communication skills;
• Great analytical skills;
• A keen grasp of information technology;
• Professional demeanor;
• Personal accountability and strong work ethic;
• Professional, able to interact with vendors/clients;
• Positive, “can do” attitude.